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Nonprofit Advantage for Future of Twitter and Search

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Posted: April 7, 2009 10:06 AM
Author: Amy Sample Ward

Nonprofit advantage for future of Twitter and Search

The ability to search online has changed our lives. It’s true. To Google something is a verb that you can look up in the dictionary now. What has it done?

  • Because of search, it no longer matters how many pages there are on the Web, because search can find what you are looking for.
  • Because of search, it no longer matters how many blog posts I write, because search can find the relevant ones for me or my readers.
  • Because of search, it no longer matters how many photos we post online or where we post them, because search can filter out our tags and codes.
  • Because of search, it no longer matters whether you are a blogger or a company, because search will sift the most active conversations to the top.

We are so used to searching online now that we can’t get away from it, rather, we don’t want to browse the web without it. Instead of going to Google.com to search the Web, we have search tools (often powered by Google) in our browsers, on our website and on our blogs, and everywhere else really.

Enter Twitter.

Twitter has created the most up-to-the minute archive of conversations around the world.  And guess what many of those conversations include: links.  We can see, through using Twitter Search, the public timeline, or Trending, what topics are popular, what links are being shared, and more.  These are things you can’t necessarily find in a Google search.  So it’s no wonder that there are preliminary talks between the two companies.

So, what’s the advantage for nonprofits?

There’s a reason that SEO (search engine optimization) consultants are so busy with work—lots and lots of companies and organizations of all sizes want to increase their standing in the millions of search results returned when you look up their key words in a search. But with Twitter, it isn’t static.  It’s constantly, right now, with every second, changing. Because it’s all conversation.

Nonprofits are already on Twitter and are joining every day as more and more organizations recognize opportunities to use the tool to connect with their communities online in real-time and leverage the communication tool to expand their campaigns and communications. As search continues to become more dynamic for Twitter users and integrated more and more into the process of finding and contributing to conversations as well as finding information and resources, nonprofits are in a terrific position to greatly influence the community.

For example, if someone searching for “human rights issues” on Google will get a result based on a complex algorithm mainly using archived and long-standing data. A wildly different search result comes up when searching for the same term on Twitter. You’ll see what is freshest to the global community at that time: it might be links, it might be experts, and it might be ideas. So, a nonprofit that is posting messages to Twitter about human rights issues, whether it’s a campaign or a message or anything else, they can be at the top of those results by simply sharing their message with the world.

Obviously, like all “talks” between companies, it’s far too early in the game to know what’s ahead for Twitter and Google. But we do know that search is already part of Twitter’s plan and it means a great opportunity for nonprofit voices to rise to the top.

What do you think? Have you found people, organizations, or resources via Twitter that you couldn’t find otherwise? Would love to hear what you think!


imageAmy Sample Ward’s passion for nonprofit technology has lead her to involvement with NTEN, NetSquared, and a host of other organizations. She shares many of her thoughts on nonprofit technology news and evolutions on her blog.

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I agree that there’s a lot of potential for Twitter searching to grow. I’ve mined amazing resources—from grant competitions to new social media tools to free webinars—via those I follow, nevermind the wider community. However, although there are countless Twitter-based tools, I have yet to find one that allows me to search the tweets of those I follow. I only subscribe to about 50 Twitterers, many of whom are prolific, and receive hundreds of tweets a day. Sometimes, I find myself wanting to reference an article they linked to, whether in a blog post or otherwise, but not remembering who tweeted or when—only a couple of search terms.
So while I agree that the prospect of more powerful and comprehensive search tools for the Twitterverse is exciting, I also think that developers should be focusing “locally” as well.

»» Posted by: Denise Cheng on April 8, 2009 10:50 AM

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It’s an interesting combination, the immediacy of Twitter and the depth of recorded knowledge on Google.  I find they both serve a purpose, with Google preferred for information and Twitter taking the lead with conversation - and that’s the true power of Twitter, the ability to connect with someone and begin a conversation.  I’ve discovered so many new contacts that used to remain hidden behind the pages of their website or buried inside a search engine.  You can’t say hello on Google!

»» Posted by: Global Patriot on April 8, 2009 01:24 PM

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Twitter—and other social media—for the exchanges, Google for the archives.  Merging—or negotating—these two spheres may not be as exciting, or valuable as developing the architecture to distinguish evidence from opinion.  This would be especially true for non-profits addressing some of the most complex social justice, resource management and socioeconomic development issues persistent today.  Competition for funding contnues to intensify.  Results- or ROI-based decision making by donors will elevate the fact base, and potentially marginalize certain messaging.  An arbiter awaits.

»» Posted by: Chris Rezendes on April 8, 2009 06:56 PM

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Denise - Great to see you at SXSW, if only for a minute!

You are definitely right that links can easily get “lost in the stream.”  I use Nambu as my Twitter client on my desktop and it tracks all the links that people Tweet, and all those that I post, too.  It makes it much easier to go back and find that one link.  I also click on links in real time and save them to delicious to be read later.

Thanks for adding to the conversation here!

»» Posted by: Amy Sample Ward on April 10, 2009 12:51 AM

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Global Patriot-

That’s a great point; we cannot say hello on Google!  How do you imagine it could work if Google did buy Twitter and had options for integrating both in search results; how would that ability say hello change?

Thanks for your contribution!

»» Posted by: Amy Sample Ward on April 10, 2009 12:53 AM

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Chris-

Thanks for the terrific comments!  I would love to hear your take on the way funders influence the conversation on Twitter and how the integration of Twitter into Google search could impact both grantmaking and grantseeking (for exposure, relavency, partnerships/collaboration, and so on).

Thanks again!

»» Posted by: Amy Sample Ward on April 10, 2009 12:56 AM

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Great thoughts on this! Another interesting point that we’ve been discussing at IssueLab is the problem of self-perpetuating “top” results in search engines. The more visitors/referrers a site has, the further it moves to the top of search results. But does this mean that it’s the most relevant to your search terms? Many times results that appear lower on the list are more interesting and share information that has not been brought to light because of this search hierarchy.

I think Twitter takes a lot of the hierarchy out of it, and gets you more information from sources you’ve already deemed relevant to your interests. Plus, you’re finding out about things that you weren’t necessarily seeking out. Many times I’m glad I found something that I was not looking for!

»» Posted by: Luise on May 11, 2009 12:45 PM

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