Review: Toxic Emotions at Work
How Compassionate Managers Handle Pain and Conflict
TOXIC EMOTIONS AT WORK
How Compassionate Managers
Handle Pain and Conflict
Peter J. Frost
256 pages (Harvard
Business School Press, 2002)
Peter J. Frost, a professor at the University of British Columbia, hails oft-overlooked heroes in the workplace: those to whom peers turn for a compassionate ear and caring advice during times of personal or corporate travail. By buffering the pain around them, such “toxin handlers” can bolster morale and performance. However, Frost warns that such workers...
Want more? Sorry, the full text of this article is only available to subscribers. Subscribe now.
Already a subscriber? Please log in by entering your email address and password into the red login box at the top-right corner of this page.
Need to register for your premium online access, which is included with your paid subscription? Register here.
By understanding their unique role in the social change landscape, nonprofit organizations can increase their impact.
A response to a recent article on high stakes donor collaborations, highlighting the New York Merger, Acquisition, and Collaboration Fund.
Organizations need the ability to both scale up successful innovations and create new ones, even those that challenge the status quo.
Innovation is necessary to further social progress, and yet the challenges and paradoxes inherent in the endeavor cannot be avoided.
From Skoll World Forum 2013: Will new measurement tools such as “big data” be a big distraction or a big opportunity?
