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Social Enterprise and Its Discontents

A new study reports that nonprofit agencies which choose to support themselves with for-profit businesses end up serving their clients less and worse.

A new study—poignantly titled “Social Enterprise: Innovation or Mission Distraction?”—reports that nonprofit agencies which choose to support themselves with for-profit businesses end up serving their clients less and worse.  Moreover, when the businesses thrive the profits go back into the business, while when the businesses falter the losses are taken out of the hide of the agencies.  (So glad to see nonprofits acting like businesses!  This “heads I win, tails you lose” approach is just what the investment bankers did&mash;en route to destroying the economy.)

Gloating is unattractive, and unwarranted.  After all, any friend of the nonprofit sector would be delighted to learn there was a way to strengthen it without having to stretch every penny into a copper wire, or grovel to wealthy people who understand the situation less well than the people they may or may not deign to help.  But a bit of schadenfreude directed at the prophets of social enterprise really can’t be avoided.

It’s always seemed obvious to the Nonprofiteer that if there were money to be made in ending poverty, poverty would long since have been ended.  The challenge is to provide services and alleviate suffering when it isn’t profitable.  It seems equally obvious that any system which must allow for a private person to make money before the clients get served is one that reduces the resources available for those clients.

Now, lots of things that are obvious also happen to be false.  And certainly there’s a reasonable discussion to be had about whether, once you factor in all the costs of raising donations, it would be cheaper or more efficient—even with a profit margin—to organize charities as business enterprises.  But a decade’s worth of experimentation suggests that the answer is “No.”

Are services provided by social entrepreneurs better than no services at all?  Sure, but it demonstrates the poverty of our current mindless anti-tax political discourse that those seem like the only two choices.  The real alternative to entrusting the provision of public services to for-profit groups is having them supplied by the public.  Anyone familiar with the history of the private subway franchises and private lending libraries and private schools of the 19th Century will be grateful that our predecessors decided to eliminate the middleman markup and run subways and libraries and schools as the public goods they are.

Have social enterprises ever succeeded?  Certainly, and more power to them.  But anyone who claims they will supplant philanthropy, charity or social change movements is selling snake-oil.

The most thoroughgoing enthusiasts of the market seem to forget that Adam Smith himself recognized areas in which it would, and did, fail.  Those of us caring for people who can’t make profits for other people are dealing with the consequences of those failures.  So let’s face it: we’re outside the market economy.  Let’s stop contorting ourselves to fit into it, and concentrate on figuring out how to make our own systems function more fairly, transparently and effectively.


image Kelly Kleiman, who blogs as The Nonprofiteer, is principal of NFP Consulting, which provides strategic planning, Board development and fundraising advice to charities and philanthropies. She is also a lawyer and freelance journalist whose reportage and essays about social justice, the arts, and woman’s issues have appeared in the Chicago pages of the New York Times as well as in the Wall Street Journal, Washington Post, Christian Science Monitor and other dailies; in magazines including In These Times and Chicago Philanthropy; in the Alternative Press; on Chicago Public Radio and the BBC; and on websites including The Huffington Post.

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COMMENTS

  • Kate Barr's avatar

    BY Kate Barr

    ON November 27, 2010 02:24 PM

    This post sensationalizes some very modest research and the speculative conclusions of its author. The study referred to found a correlation between unrelated business income and program expense ratios. There was nothing conclusive at all. The study did not ind that the nonprofits served “their clients less and worse”. In face there was no qualitative information at all. The nonprofits in the study may be highly effective or they may be awful- we don’t know.The author speculated with no basis that the nonprofits in the study were subsidizing the businesses, again with no data to support this. The statement that “when the businesses falter the losses are taken out of the hide of the agencies” is completely unfounded. Argue all you want for more support from the public and foundations for the services provided by nonprofits, but latching on to this study as proof of anything is not helpful.

  • Jessica Tracy's avatar

    BY Jessica Tracy

    ON November 29, 2010 11:11 PM

    As a student who has become interested in social enterprise, it is disheartening to hear what the author has written.  But, then again, I also realize that IF the statements she makes are true, the entrepreneurs that are essentially taking losses out on the people they are meant to help aren’t in it for the right reasons.

    I’m not familiar enough to argue what the “study” shows is right or wrong, I’m just a strong believer that if the business is a true social enterprise, they find another way to make up for the shortages rather than hurt those that they are trying to help.

  • Allen via SSIR Facebook's avatar

    BY Allen via SSIR Facebook

    ON December 2, 2010 04:55 PM

    It’s easy to see why the notion that some social problems can be addressed through economically self-sustaining activities is threatening to those whose entire universe revolves around the philanthropic model. But I don’t think anyone would…  suggest that social enterprise will or should replace conventional charity any more than it could ever replace conventional business. It’s just another way to go.

    What nonprofit advocates who dislike social enterprise often fail to recognize is that businesses that employ people with disabilities, or operate in an environmentally friendly manner, or which make safe and healthy products serve the public interest in a way that charities can’t. Social enterprise is not a panacea, and it really only works when a mission and a business model are in very close alignment.

    The truth is that charities don’t have a monopoly on doing good. Rather than try to discredit social enterprise, we should be working to better understand when it works and when it doesn’t. I think we’ll find that the world is big enough for both.

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