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Civil Society

Instagram-Style Innovation in the Public Sector

What if we leveraged the ingenuity and resources in Silicon Valley for the improvement and renewal of the rest of the country?

The top story in what we might call “innovation news” last month was the acquisition of photo-sharing site Instagram by Facebook for $1 billion. As Todd Warren, Northwestern professor wrote in Forbes: “It seems like a rocket ship of a success story, from Stanford graduates to millionaires with overjoyed investors in just a couple of years.”

He went on to advise readers—his own young, hungry students among them—to focus on the grounded lesson from this otherwise stratospheric-sounding fairytale: “Develop the simplest solution to the customer problem.”

It got me thinking about the biggest problems facing “customers” of American democracy these days: the financing and running of campaigns, our archaic voting system, and the lack of efficient, environmentally sound transportation options in so many cities—just to name a few.

Where are our “simple solutions” in the social sector? Where are our start-up glory stories? Where are the venture capitalists interested not just in the profit potential of sepia-toned snapshots, but also in a more functional democracy for our technological times?

In other words, what would happen if we leveraged the ingenuity and resources in Silicon Valley for the improvement and renewal of the rest of the country—starting in D.C., where simple solutions seem all but impossible?

This is no rhetorical exercise to New Media Ventures, the first national network of early stage investors who are putting their money into, in their own words, “cutting-edge start-ups focused on building progressive change. Founded in 2005, New Media Ventures’ projects include Friendfactor, an organization that’s pioneered organizing allies online for the gay rights movement; NationalField, the private social network that shaped the Obama’s online strategy; and The Story of Stuff, an online video series that breaks down complex systems such as water and electronic waste processing into powerfully simple, super popular explainers.

Annie Leonard, founder of The Story of Stuff, says that while our “consumer muscles” have gotten a great workout over the last few decades, our “citizen muscles” have grown anemic. We’ve created gods out of entrepreneurs like Steve Jobs, inspiring a fresh batch of the most innovative graduates each fall to aspire to go into the tech industry; all the while, the public and government sectors are starving for their ingenuity and energy.

In part, this is because we’ve failed to tell a better story about the rewards of public service and its potential for innovation. The "Social Network" movie grossed close to a billion dollars at the box office, glorifying the mid-college pilgrimage to Palo Alto; where are the stories about the creation of sites like Moveon.org—a website that changed politics forever? (Eli Pariser, a central force behind Moveon.org, has incidentally just co-founded a site called Upworthy—another beneficiary of New Media Ventures—that is essentially trying to make significant stories as popular as cat videos, or as they put it in “LOLCats” shorthand: “I can haz meaning.”)

There is some hope. Investors such as those with New Media Ventures and promising young organizations such as Code for America—which partners members of the web generation with city governments—are leading the way in creating a new class of public-interest entrepreneurs. They want to fix broken systems, including how public transportation works, how we find information about public schools, how we vote and support candidates we believe in, and how we find out about our food’s safety.

They may never see the kind of windfall that the 13 owners of Instagram are about to enjoy, but it’s hard to imagine anything more satisfying than knowing you helped make our dysfunctional democracy run smoother, more equitably, and more inexpensively. Or knowing you helped improve the average citizen’s quality of life—not because you lured her into the next, sexy acquisition, but because you helped create ways for her to advocate for herself more effectively. That kind of innovation that won’t make you rich, but it could make you a game changer, and at the very least, it will make you proud.

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COMMENTS

  • BY Aaron Hurst, Taproot Foundation

    ON May 2, 2012 11:22 AM

    Simple is sexy.  Solving for sepia photos, however, is a little different than fixing our democracy.  What real problems with fundemental social structural issues has Silicon Valley solved?  Most are pretty superficial. The simple thing that makes Silicon Valley work - money. 

  • BY Noelle A. Galperin

    ON May 2, 2012 05:59 PM

    The inaugural class of Fuse Corps Fellows (http://www.fusecorps.org) are doing precisely some of the grassroots work at the state & local levels mentioned here. Kudos to the founders of this innovative program which brings mid-career, private-sector entrepreneurs into the public sector for one year of exposure and impact. Fellows are currently working with forward-thinking public sector leaders including Mayor Chuck Reed and Mayor Kevin Johnson to transform their local communities. These fellows are laying the groundwork for change across America today.

  • BY Faye Anderson

    ON May 3, 2012 01:38 PM

    I’m spearheading the Cost of Freedom Project, a citizen-led initiative that is using civic innovation to help remove barriers to the ballot box. We are developing location-based apps to provide voters with information on how to obtain a voter ID. In six states, voters must show government-issued photo ID in order to vote.

    The project stems from the Random Hacks of Kindness hackathon, which is co-sponsored by, i.a., Google. The web-based Cost of Freedom Voter ID App is being re-engineered by a Google developer. While no one will get rich from the project, we are using technology to help our fellow Americans exercise a fundamental right of our democracy—the right to vote.

    I hope the Cost of Freedom Project will jump-start a broader conversation about the impact of disruptive technologies in the public sector.

  • BY Greg Baumann

    ON May 4, 2012 09:41 AM

    A compelling idea, Courtney. And while an Instagramatic megahit would create much buzz and attract investment into the sector, the most encouraging aspect of the movement may be the hundreds or thousands of base-hit social entrepreneurial ventures that are doing real good in the meantime.

  • This article brings forward a fresh thought but I feel the comparison is out of place. Instagram, though simple and sexy, was bought at that price because it was a threat to a company as big as Facebook. If It wasn’t really solving any problem which matters to every citizen. In the public sector there are problems which need real solutions, simple or not.

    I totally agree with the story telling part. Why innovative products in the public sector are not mainstream is because it lacks the power of a good story. Storytelling is very important and not many hear of what goes on in the public sector to bother to give the public sector its credit.

    Lastly, my question to you is: Even if a person has an innovative and simple solution, would it not be difficult for him/her to have that idea executed in the public sector? Because the protocols in this sector are very different and it turns out to be a totally different game.

    Hope this article brings a change. It definitely has evoked some interest in me.

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