Stanford Social Innovation Review : Informing and inspiring leaders of social change

SUBSCRIBE | HELP

10th Anniversary Essays

The Mobile Continent

One of 16 special essays on how the field of social innovation has evolved and what challenges remain ahead.

 

Africa today is a continent that evokes a collective sigh at the inefficiencies and idiosyncrasies of its past and present while it offers a glimpse of an astounding future.

Everything changes, or so goes the truism. But Africa is changing faster and more furiously than anyone imagined. Africans are acting like equals in business, government, and culture. They deserve a place at the table, and increasingly they are getting one. Some North Americans and Europeans feel unsettled when they realize that Africa isn’t just getting better; it’s getting better at certain things.

What happened? Mobile happened. That’s the one new input that has disrupted much of African culture, business, and politics. The one meaningful change in the algorithm of Africa that no one expected is the cellular telephone.

Context is important. In the 1980s and ’90s, computer and communications technology took hold in the West. But in Africa, if you ran a business, say in Kenya’s cities or up-country, you were hard pressed to communicate efficiently with your suppliers. Lag time between customer demand and inventory levels was legendary. You could show up at one auto store to find that the owner had a mountain of supplies that would sit gathering dust for the next 10 years. Or you could show up at another auto store just 10 miles away and find that all its inventory had been snapped up and nothing was coming in for another two months.

In the 1980s and ’90s, Africa didn’t have the copper lines to support mass telephone communication. In 1993, my family had moved from Sudan to a middle-class neighborhood in Nairobi. It took three years for my dad to get a working telephone line in the house. If the line was cut, weeks would pass before someone came to fix it. But we were the lucky ones. In the early 1990s, there were only a couple of hundred thousand phone lines in all of Kenya.

In 1999, the first mobile operator license was granted to Safaricom and Kencell by the Kenyan government. Outsiders thought this was a crazy idea; no one believed that Africans could afford to pay for either phones or phone service. People in the United States and Europe could barely afford mobile. Little did we realize that the revolution had begun, although it would be five or six years before the tsunami arrived.

Today: In Ghana, Bright Simons runs mPedigree, a breakout business that verifies medicine and prevents counterfeits via SMS. In Kenya, Nivi Mukerjee has created an Android tablet called eLimu that helps primary school students prepare for crucial exams. In South Africa, Fundamo pioneered mobile money solutions for millions of people before being acquired by Visa.

Today: A small kiosk owner who sells soda in a Nairobi slum sends an SMS to a supplier, who in turn uses both mobile and web-based apps to talk to the bottler. This improved supply chain has shortened delivery time from five days to two.

Today: A man in Dar es Salaam, Tanzania, who used to take a bus up-country to bring cash to his mother and father now sends money over his mobile phone. He joins the millions of other mobile money users in Tanzania, the second-fastest-growing mobile money market in the world, behind Kenya and ahead of Uganda. Africa now leads the world in mobile money transfer.

Today: A female college student calls to confirm an interview before she leaves her dorm for the hour-long commute across the city. Previously, she might have wasted two hours traveling across the city only to find that her meeting had been cancelled. It’s a small change, something that most people in the West take for granted, but this kind of increased efficiency means a great deal for people across the African continent.

It’s hard to overstate how much mobile phones have changed the shape and form of life in Africa. Every stratum, every fiber of the fabric of life here has changed because of mobile phones.

The pace of innovation and efficiency continues to accelerate, much to the discomfort of those who find comfort in the way things used to be. African politics, media, business, and society are feeling the effects of a digitally connected populace in which the ability to create and disseminate information is no longer just for the elite.

Now more than 35 tech hubs in Africa provide homes to bright-eyed and optimistic startup entrepreneurs, who are incubating, mentoring, and driving a new narrative of Africa. We started the iHub in Nairobi two and a half years ago, to see what would happen if the Kenyan tech community had a place of its own. We now count 9,700 members, a true cross-section of Nairobi’s tech community, including people from academia, government, corporate multinationals, and startups, as well as investors.

Whether or not the rest of the world understands Africa’s emerging powers, the big tech companies certainly do. Viewing Africa as the last blue ocean of consumer demand for technology, with a growing middle class, big tech is starting to invest. Google, Nokia, and Samsung have been here for a while; IBM opened a large research facility in Kenya; Microsoft and Intel have renewed their push of mobile devices and tablets. And that’s just in Nairobi. Similar investments are being made in Nigeria, Ghana, Senegal, South Africa, and Egypt.

What is the single common denominator behind all of these developments? Mobile phones, the device in everyone’s pocket, the technology that has cracked open the world to a billion new people. It’s hard to overstate how much mobile phones have changed the shape and form of life in Africa. Every stratum, every fiber of the fabric of life here has changed because of mobile phones. The last decade has seen dramatic change in Africa, and the next decade promises even more.

 
Tracker Pixel for Entry
 

COMMENTS

  • BY Kyle Green

    ON February 23, 2013 08:00 AM

    Well written. You’ve helped readers understand both the root and the importance of change in Africa. Other writers would dwell on the inefficiencies of the continent, but you do well to highlight the brilliant entrepreneurial spirit that is solving real problems that are specific to the continent.

  • Daniel Bassill's avatar

    BY Daniel Bassill, Tutor/Mentor Institute, LLC

    ON March 7, 2013 11:17 AM

    Eric, thanks for the article and for your work with Ushahidi.  Do you see a point where information is gathered via mobile technologies and fed into mapping and visualization platforms?  I think what is happening in Africa is also taking place in Asia and that the world will be much smaller in a few decades than any of us can now imagine.

  • BY Erik Hersman

    ON April 11, 2013 01:21 AM

    Hi Daniel,

    That kind of information is already being gathered by all types of people.  For instance, we do a great deal of data gathering and visualization around events with Ushahidi and Crowdmap.  The mobile operators do a huge amount of it for mobile money analysis.  There’s an organization that does small farm insurance using the mobile towers as their data gathering point for rainfall/weather and auto-pays farmers with mobile money - another information heavy use.

Leave a Comment

 
 
 
 
 

Please enter the word you see in the image below: