Stanford Social Innovation Review : Informing and inspiring leaders of social change

SUBSCRIBE | HELP

Nonprofit Management

Happy-Face Blues

How supervisors exhaust their workers by constraining their emotions

 

A job that requires constant contact with demanding clients can be emotionally exhausting. But supervisors affect whether the job is ultimately rewarding or a complete drain, reports an article in the September 2005 issue of the Journal of Applied Psychology. The authors show that managers who push frontline workers to “put on a happy face” tend to burn out their employees.

“It’s not being required to know products well or even being monitored that gets to people,” explains study co-author...


Want more? Sorry, the full text of this article is only available to subscribers. Subscribe now.

Already a subscriber? Please log in by entering your email address and password into the red login box at the top-right corner of this page.

Need to register for your premium online access, which is included with your paid subscription? Register here.

Tracker Pixel for Entry